It has come to my attention that you have received an email from Educators Mutual Insurance, a company that acts as a third-party administrator for the Utah Public School system (a “self-funded program” supported by all of our tax dollars). I understand this email has advised you to start looking for another orthopaedic surgeon. They have apparently informed you that I will no longer be contracting with them as a physician effective August 5th this year.
This is not a decision I have taken lightly because I highly value all of you as my patients. However, because I care about you as my patients, I can no longer allow EMI to take advantage of all of you by continuing to force you to use ONLY Intermountain Cedar City Hospital (or more exactly, any Intermountain hospital) as the facility where you have your surgical procedures performed, especially when I know that you stand to benefit financially by using Cedar Orthopaedic Surgery Center if you so choose.
It is time for me to tell you about the history of events taking place that have centered largely around Cedar Orthopaedic Surgery Center.
Beginning in 2004, my surgery center enjoyed a contract with EMI that provided you, my patients, with the advantages of surgery at COSC if you so chose. For those of you who did get a chance to enjoy those advantages, you know that my pricing is a fraction of the charges that you would have to pay at Intermountain Cedar City Hospital, or any other hospital for that matter. Consequently, your out-of-pocket expenses would clearly be less as well.
However, in early 2013, COSC was faced with the specter of losing our contract with EMI, which administers your insurance coverage. Despite a conference phone call with EMI administrators at that time, EMI went ahead and made the decision to cancel their contract with COSC, NOT because of any problem it had with COSC, but because of a larger across-the-board discount for medical and surgical services that Intermountain Healthcare offered EMI on the condition that they did not contract with COSC (or any other non-Intermountain facility).
This is a bold-faced case of one business basically bribing another business to not use a certain other business! I did not like it at the time, but I still wanted to offer my excellent services to all of you even though your choice of facilities for services became very limited. I found that even with me as a provider, you still had no choice of surgical facility. For me, this is not acceptable to endorse any longer. I have held out hope that I could prevail upon EMI to “see the light” and re-contract with COSC again. Yet despite my best efforts to help EMI understand the benefits of choice in surgical facilities that I offer to my patients, they remain stubbornly entrenched in their stance of wanting to keep their seemingly across-the-board discounts on services that may or may not be actual discounts because hospital charges generally start out as outlandish and get negotiated down to something slightly less outlandish.
Basically, it simply does come down to “choice”. With me as a contracted provider, I must maintain that having “choice” of surgical facilities (especially when savings could be so significant) is of supreme importance at this time. Without me as a contracted provider, you simply have “no choice”.
I want you to know that I value you as a patient, and although I will be an out-of-network physician as of next month, you can certainly still use my services. When I am not a contracted provider, I am not restrained by any insurance company requirements. I believe that you will still benefit from continuing with me as your orthopaedic physician both with excellent care and transparent cash surgical pricing as well, especially if you have a high deductible, which is quite common these days. Many of my surgical prices are well below some of the standard deductibles, and that is one thing Intermountain finds to be a threat to them. Additionally, if you find yourself injured and in the emergency room, you are quite welcome to request me as your orthopaedic physician. I will ALWAYS be able to care for you in an emergency situation regardless of in-panel or out-of-panel status – (435) DEL-CORE. For more information regarding COSC transparent cash options, you may go to delcore.org.
If you find this issue to be rather irrelevant, I apologize for beating my drum and feeling the need to explain my side of the story. However, if you are outraged at the way you are being treated by your third-party administrator and do not want your choice of where you receive surgical treatment controlled by Intermountain’s collusion with EMI, I invite you to contact both the Human Resources officer for your school district or college and the EMI representative Emily Harenberg at (801) 270-2951 or (800) 662-5850, Ext. 2951, firstname.lastname@example.org.
My best regards,
Randy G. Delcore, M.D., Medical Director
Cedar Orthopaedic Surgery Specialty Clinic
Cedar Orthopaedic Surgery Center